Joanna values the impact that thoughtful, attentive support can have on a client’s health experience. She approaches her work by taking the time to listen carefully, understand individual needs, and respond with genuine care. From assisting with coordination or answering questions, she aims to create an environment where clients feel comfortable, respected, and supported from their very first interaction with their Care Team at Harrison.

Joanna completed her Medical Office Assistant and Hospital Unit Clerk diploma at Calgary’s ABM College in 2018, building a strong foundation in clinical administration and client care. She later expanded her skillset through a Human Resource Fundamentals certificate at the University of Calgary in 2023, strengthening her ability to coordinate care, communicate clearly, and support busy clinical environments. Her experience in client coordination, onboarding, and administrative support shapes an efficient and well-organized approach, helping to streamline daily operations and ensure a smooth experience. She focuses on keeping processes clear, organized, and easy for clients, while bringing a calm, approachable presence to every interaction.

Outside of work, Joanna enjoys reading, learning about history, and spending time walking her dog.