Privacy Policy

Effective Date: April 4, 2026

Harrison Healthcare is committed to protecting the privacy and security of personal information and health information entrusted to us. This Privacy Policy explains how Harrison Healthcare and, where applicable, the healthcare professionals providing care through our clinics collect, use, disclose, and safeguard personal information and health information when individuals visit our website, contact us, or receive care or services from us.

Harrison Healthcare operates in multiple Canadian jurisdictions and manages personal information and health information in accordance with applicable privacy legislation, including the Personal Information Protection Act (British Columbia), the E-Health (Personal Health Information Access and Protection of Privacy) Act (British Columbia), where applicable, the Personal Information Protection Act (Alberta), the Health Information Act (Alberta), the Personal Health Information Protection Act (Ontario), and the Personal Information Protection and Electronic Documents Act (Canada), where applicable.

Personal Information We Collect

We may collect personal information when you:

Visit our website
Contact us with a question or request
Request information about our services
Book or inquire about an appointment
Subscribe to communications or newsletters
Become a client of Harrison Healthcare

The types of information we collect may include:

Name
Email address
Telephone number
Information your provide through website forms or communications
Technical information, such as IP address, browser type, and device information
If you become a client of Harrison Healthcare, additional personal information and health information needed to provide care and related services

We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Personal Information

Personal information collected through our website or through general communications may be used to:

Respond to inquiries and requests
Provide information about our services
Schedule or coordinate appointments
Improve website functionality and user experience
Support communications where permitted by law
Maintain the security and integrity of our systems

If you become a client of Harrison Healthcare, we and the healthcare professionals involved in your care may collect, use, and disclose personal information and health information as reasonably necessary to provide care, coordinate services, maintain clinical records, operate our clinics, communicate with you about your care, and comply with legal, regulatory, and professional obligations.

If information is used for statistical or analytical purposes, it will be aggregated or otherwise used in a manner that does not identify you, where appropriate.

Care-Related Information

If you receive care for Harrison Healthcare, we may collect personal and health information such as:

Contact and demographic information
Appointment and registration information
Health history
Assessment, diagnostic, treatment, and care information
Laboratory, imaging, and other clinical results
Billing and payment information related to care
Other information reasonably required to provide care and operate our clinics

We use this information to provide care, maintain appropriate clinical records, coordinate services, communicate with you about your care, and meet legal and professional requirements.

Sharing of Information

We do not sell personal information.

We may disclose personal information or health information in limited circumstances, including:

To healthcare professionals and authorized personnel involved in your care, clinic operations, or for other purposes authorized or permitted by applicable law
To service providers or vendors who help us operate our systems or deliver services on our behalf
Where required or authorized by law
Where necessary to protect the safety, rights, or property of Harrison Healthcare, our clients, or others

When third-party service providers help us operate our systems or deliver services on our behalf, we require them to handle personal information and health information only as authorized, only for the services they provide, and in accordance with our privacy and security requirements, including appropriate contractual, administrative, technical, and physical safeguards.

Website Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to collect limited information about how visitors use our website. This may include:

Pages visited
Time spent on the website
Browser type
Device information
General geographic location

This information helps us understand website usage, improve website functionality, and improve the services we provide. Harrison Healthcare does not use this information to identify individual users.

You may adjust your browser settings to refuse cookies, although doing so may affect website functionality.

Storage and Safeguards

Personal information and health information may be stored electronically and are protected through administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These safeguards include:

Access controls and authentication measures
Secure systems and network protections
Encryption where appropriate
Confidentiality obligations
Workforce training and privacy procedures

Personal information and health information are safeguarded in accordance with applicable laws, professional requirements, and our privacy and security practices. We use service providers that may process or store certain information outside your province or outside Canada. When we do so, we require appropriate contractual, administrative, technical, and physical safeguards, including safeguards reasonably equivalent to those required under applicable law, to protect that information. Information processed or stored in another jurisdiction may be subject to the laws of that jurisdiction.

Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, and operational requirements.

Health information associated with client care is retained and securely destroyed in accordance with applicable privacy laws, health care record retention requirements, and professional obligations.

Consent

By using our website or voluntarily providing personal information to Harrison Healthcare, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy, except where applicable law provides another authority or requires another form of consent.

In the care context, personal information and health information may be collected, used, or disclosed with consent, implied consent, or other legal authority, depending on the province, the circumstances, and the applicable law.

Access and Correction of Personal Information

You may request access to your personal information or health information, and you may request correction of that information, subject to applicable laws. Requests may be directed to the contact listed below, and we will respond in accordance with applicable legal requirements.

Privacy Breach Notification

If a privacy breach involving your personal information or health information occurs, we will assess the incident and provide any required notifications in accordance with applicable privacy legislation. Where required, this may include notifying affected individuals and regulators.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on this website with the effective date.

Contact Us

If you have questions about this Privacy Policy or about how we handle your personal information or health information, please contact:

Privacy Office
Harrison Healthcare
Boaz Y. Saffer, PhD
Chief Scientific, Information, and Privacy Officer
privacy@harrisonhealthcare.ca
1280 Burrard Street, Suite 500
Vancouver, BC
V6Z 1Z