Privacy Policy

Effective Date: October 9, 2026

Harrison Healthcare is committed to protecting your privacy and handling your personal and health information responsibly. This policy explains how we collect, use, share, and protect your information, and describes your privacy rights and choices.

This policy applies to our website, communications, and services, as well as the information healthcare professionals handle while providing care through our clinics.

Information we collect

We collect information when you contact us, inquire about our services, arrange an appointment, subscribe to communications, or become a Harrison client. This may include your name, contact details, and information you provide through forms or correspondence.

Our website may also collect technical information, including your IP address, browser type, and device information.

When you receive care through Harrison, we collect additional information needed to provide your care and related services, including:

Contact, demographic, and registration information
Medical and family health history
Information about assessments, diagnoses, treatments, and care
Laboratory, imaging, and other clinical results
Billing and payment information

We limit collection to information reasonably necessary for the purposes described in this policy.

How we use your information

Harrison and the healthcare professionals involved in your care use your information to:

Respond to inquiries and requests
Provide information about our services
Arrange appointments and coordinate care
Deliver healthcare services and maintain clinical records
Communicate with you about your care and services
Send newsletters and updates you have agreed to receive, which you can unsubscribe from at any time
Manage billing and clinic operations
Improve our website and maintain the security of our systems
Meet legal and professional obligations

We may also use information for statistical and analytical purposes. Where appropriate, we combine information or remove identifying details so that it does not identify you.

When we share your information

We do not sell your personal information.

We may share information with:

Healthcare professionals and authorized staff who require it to provide your care or support clinic operations
Service providers that operate systems or deliver services on our behalf
Other individuals or organizations with your authorization
Other parties where sharing is permitted or required by law, including to protect safety or legal rights

Service providers that handle information on our behalf must use it only for the services we authorize and comply with our privacy and security requirements. We require contractual protections and other safeguards appropriate to the information they handle.

Cookies and website analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors interact with the website. These tools may collect information about pages visited, time spent on the website, browser and device characteristics, and general geographic location.

We use this information to evaluate website activity and improve the website’s functionality and content.

You can adjust your browser settings to refuse cookies. Disabling cookies may affect the availability or operation of some website features.

Protecting your information

We use privacy and security measures appropriate to the sensitivity of the information we hold. These include:

Access restrictions and authentication controls
Secure systems, network protections, and encryption where needed
Physical security for records and equipment
Staff training, confidentiality requirements, and privacy procedures

Service providers that handle information for us must also meet our privacy and security requirements.

Storage and processing

Some service providers may process or store information outside your province or outside Canada. We require contractual protections and privacy and security safeguards that meet the legal requirements for that information.

Information processed or stored in another province or country may also be governed by the laws of that jurisdiction.

Our Privacy Office can answer questions about these arrangements and provide written information about the countries where our service providers handle information and the purposes for which they are authorized to handle it. Contact privacy@harrisonhealthcare.ca to request this information.

How long we retain information

We retain information for as long as reasonably necessary to provide care and services and meet legal, professional, and operational requirements.

Clinical records are subject to specific retention requirements. Once information is no longer required, we arrange for its secure destruction.

Consent and your choices

We explain the purposes for collecting your information and obtain consent when required. The appropriate form of consent depends on the nature of the information and the circumstances. Consent may be provided in writing, verbally, or through actions that indicate agreement to an understood purpose.

For example, providing your contact details to arrange an appointment allows us to use those details for that purpose.

Privacy laws also permit or require certain information to be collected, used, or shared without consent.

Where we rely on your consent to handle your information, you may change or withdraw that consent by informing a Harrison staff member or contacting our Privacy Office at privacy@harrisonhealthcare.ca.

Further information about technology used in your care is available on our Consent to Use of Technology page.

Accessing and correcting your information

You may request access to your personal or health information, including a copy of your records. You may also request correction of information that is inaccurate or incomplete.

To make a request, email or write to our Privacy Office using the contact details below. Identify the information you wish to access or the correction you are requesting. We may need to verify your identity before providing records.

We respond within the time limits established by law. If we cannot provide access or make a requested correction, we will explain the reason.

We take reasonable steps to maintain accurate and complete information. Please advise us if your contact details change.

Privacy breaches

A privacy breach may involve the loss of information or its unauthorized access, use, or disclosure.

We investigate privacy breaches and take steps to contain the incident and address its cause. We notify affected individuals and privacy regulators when required by law.

Applicable privacy laws

Harrison operates in British Columbia, Alberta, and Ontario. Harrison and the healthcare professionals providing care through our clinics follow the provincial and federal privacy laws that apply to their handling of information.

The requirements vary according to the province, the type of information, and the circumstances in which it is collected, used, or shared.

Updates to this policy

We may revise this policy to reflect changes in our services, technology, or legal requirements. The current version is published on this page with its effective date.

If we make significant changes to how we handle your information, we will post a notice on this page and, where required, notify you directly and obtain any new consent.

Privacy questions and complaints

If you have a question or concern about how your personal or health information is handled, contact our Privacy Office at privacy@harrisonhealthcare.ca. We will review your concern and respond.

You also have the right to make a complaint to the privacy commissioner responsible for your information. The following websites explain the complaint procedures, including any requirement to raise your concern with us first:

Contact us

Privacy Office
Harrison Healthcare
Boaz Y. Saffer, PhD
Chief Scientific, Information, and Privacy Officer

privacy@harrisonhealthcare.ca

1280 Burrard Street, Suite 500
Vancouver, BC V6Z 1Z1